Please contact us directly with any issues that you may have so that we have the opportunity to get it right for you.
Returns
We pride ourselves on providing you with a highly satisfying online shopping experience. If you are not 100% satisfied for any reason, we will gladly accept returns within 7 days of the order date and issue a full refund of the product cost only.
When returning a product to us, please ensure you have a copy of your receipt, as this is your proof of purchase.
The returned, undamaged item must be in its original packaging and 100% intact before a replacement or refund is given.
Damaged Goods
If the goods you receive are damaged by courier, you must let us know within 24 hours of delivery. All damaged goods will be picked up by our courier company at no charge to you and a replacement order will be sent at no further cost to you.
If an item is Faulty and requires replacement, please contact us by email, and we will arrange for the item to be returned to us at our cost.
Refund Exclusions
Refunds exclude the freight charges that were paid at the time of purchased and goods are returned at the customer’s expense.
If you have purchased something and wish to return for exchange due to wrong sizing or colour etc, then it is up to you to organize and pay the freighting and freight costs associated with sending it back to us.
